AI auto-reply
Common questions are answered by AI directly, so customers do not wait in a queue for an agent.
AI Customer Service Platform
AI-powered support,
across every device.
Bring AI service, human agents, customer conversations and mobile work into one platform, so your team answers every enquiry faster.
Accounts are issued by your company or system administrator. Install the app and sign in with your work account to get started.
Web · H5 · iOS · Android · AI
AI capabilities
Let AI take the repeat questions first.
AI answers common questions automatically and passes complex enquiries to human agents, so your team spends its time on the conversations that need judgement.
AI knowledge base
Turn product documentation, FAQs and service wording into a knowledge base that AI answers from.
AI agent assist
While an agent handles a conversation, AI suggests an answer alongside it — the agent confirms before sending.
AI hand-off
When AI cannot resolve an enquiry it hands over to a person with the full context attached, so customers never repeat themselves.
How they work together
AI and agents,
inside one conversation.
Incoming enquiries are routed by rule. AI and agents each handle what they do best, and the whole exchange stays in a single conversation record.
- 01 Customer starts an enquiry Enquiries from your website, app, H5 or mobile all land in one inbox
- 02 AI answers first Questions matched to the knowledge base are answered by AI
- 03 Hand off to an agent Anything AI cannot resolve moves to a person with full context
- 04 Agent resolves and follows up Agents read the context, reply, and keep following up in the workspace
Agent workspace
One workspace for
every customer conversation.
Agents sign in to see pending and active conversations, open a chat to reply, and manage notifications, availability and language in settings.
- A conversation list covering pending and active enquiries
- An inbox for picking up and assigning new conversations
- Real-time messaging with delivery and read status
- Image, voice, video and file transfer
- Full conversation history and context
- Availability, message notification and alert-sound settings
Mobile support
Agents are not tied to a desk.
The iOS and Android clients let agents pick up conversations while commuting, out of office or on shift, with real-time alerts so nothing is missed.
Real-time alerts
New customer messages and assignments are pushed to the phone
Pick up anywhere
View the inbox, take a conversation and reply from mobile
Context stays in sync
Phone and web share the same conversation record
Adjust as you go
Switch availability, notifications and interface language at any time
Global
Serve customers worldwide.
The product interface supports multiple languages and AI can handle enquiries in different languages — suited to teams operating across countries and regions.
Learn more Multilingual interface Agents switch their working language in settings
Multilingual AI replies AI handles customer enquiries in different languages
Multilingual website This site opens in the version matching the browser language
Capabilities
Everything support needs, in one place.
Customer service
- Central conversation management
- Inbox and assignment
- Real-time messaging
- Media and file transfer
AI
- AI auto-reply
- AI knowledge base
- AI agent assist
- AI hand-off
Team management
- Company member accounts
- Roles and permissions
- Availability management
- Conversation visibility
Mobile work
- iOS client
- Android client
- H5 mobile web
- Push notifications
Solutions
Choose the entry point that fits your business.
Website live chat
Add a chat entry point to your site or landing pages — visitors start a conversation without signing up.
In-app support
Embed a support entry point inside your own app so users get help without leaving it.
Cross-border support
Serve customers in different countries using the multilingual interface and multilingual AI replies.
E-commerce support
Handle pre-sales questions and after-sales issues in one place, with AI absorbing repeat enquiries at peak.
SaaS product support
Move product docs and FAQs into the knowledge base so AI answers usage questions first.
Why Tangren IM
Keep the complexity in the system,
keep the clarity for agents.
AI and agents are not two systems
AI replies and human hand-off happen in the same conversation, so context is never broken.
Four clients, one dataset
Web, H5, iOS and Android share the same conversation and account model.
Built around how agents actually work
Availability, notifications, alert sounds and interface language are set per person.
Account management for companies
Administrators create, assign and revoke accounts centrally, with clear permissions.
Security and reliability
Enterprise data, handled to a standard.
We apply technical and organisational measures proportionate to risk to protect account and conversation data, and our privacy policy sets out in full how data is collected, used, retained and deleted.
Encryption in transit
Sign-in and conversation data are encrypted while in transit
Permissions and access control
Conversation visibility follows company member roles
Account and data deletion
A clear route to request account closure and data deletion
Documented privacy handling
The privacy policy states purposes, retention periods and user rights in full
FAQ
Start with the answers here.
Who is Tangren IM for?
Tangren IM is for support agents and managers who handle customer enquiries through a company support system. Accounts are normally issued by your company or system administrator.
Does AI replace human agents entirely?
No. AI handles common and repeat enquiries. Anything needing judgement, negotiation or a decision is handed to a human agent with the full conversation context attached.
Which clients are supported?
A Web client, H5 mobile web, an iOS app and an Android app. All four share the same account and conversation data.
What if I cannot sign in or am not receiving messages?
First check your network connection, account details, availability status and system notification permissions. If the problem continues, contact support through the Help Center.
How do I request account deletion?
Start the request in the app under Settings — Close account, or visit the account and data deletion page and follow the instructions to submit it by email.
Get started
Build a faster
customer service operation.
For product details, enterprise account requests or to report an issue, get in touch with us by email.