Web client
Sign in straight from the browser — suited to agents working at a desk for longer stretches.
Multi-device
Four clients,
one set of conversation data.
The web client, H5 mobile web, iOS and Android apps share the same account and conversation model, so it does not matter which one an agent works from.
Clients
Pick the client that fits the situation.
H5 mobile web
Open it in a mobile browser with nothing to install, useful for joining temporarily.
iOS app
Handle conversations on iPhone and iPad, with system push notifications.
Android app
Handle conversations on Android phones and tablets, with system push notifications.
How they stay in sync
Change device, keep working.
- One accountAll four clients use the same company account model — nothing separate to set up.
- Synced conversation recordsMessages sent or received on any client appear in full on the others.
- Context is preservedMoving from phone to desktop mid-conversation keeps the history intact.
- Status follows the accountAvailability and notification settings apply to the account, not one device.
Mobile work
Agents are not tied to a desk.
While commuting, out of office or on shift, agents can still pick up conversations and reply from a phone.
Real-time alerts
New customer messages and assignments are pushed to the phone.
Pick up anywhere
View the inbox, take a conversation and reply from mobile.
Adjust as you go
Switch availability, notification method and interface language at any time.