Pre-sales product questions
Specification, stock and dispatch timing are standardised questions AI can answer first.
E-commerce support
Let AI absorb
the peak-hour repeats.
Handle pre-sales and after-sales in one place. During sales events and peaks, AI answers the common questions while agents focus on complex orders.
Where it fits
Typical e-commerce enquiries.
Order and delivery lookups
Anything tied to a specific order goes to an agent to verify and resolve.
Returns and after-sales
Returns, exchanges and policy judgement calls are followed up by a person.
Handling the peak
Spend agent time on the conversations that matter.
- AI takes the repeatsStandardised questions are answered by AI, cutting queue time.
- Agents handle complex ordersAnything needing verification or judgement is handed over with full context.
- Central inbox assignmentNew conversations arrive in one inbox and are assigned by agent availability.
- Mobile as backupAt peak, agents can join from mobile to relieve pressure.