Agent workspace
The web client and H5 mobile web, covering desk work and temporary access.
About
Making every customer
conversation clearer.
Tangren IM is a customer communication platform for company support teams, where AI service and human agents work together inside the same conversation.
What we do
One platform for the whole enquiry.
Tangren IM gives company support teams conversation management, real-time messaging, inbox assignment and AI-assisted replies. Agents sign in through the Web, H5, iOS or Android client and handle enquiries from different channels in one workspace.
We think the value of a support tool is not the number of features but how much repeat work and system-switching it removes. So repeat enquiries go to AI, the parts needing judgement and conversation stay with people, and both happen inside the same conversation record.
Product shape
Four clients plus AI.
Mobile clients
iOS and Android apps with push notifications and anywhere access.
AI capabilities
Auto-reply, knowledge base, agent assist and hand-off.
Operating entity