How-to questions
Users hitting a problem mid-task can ask without leaving the app.
In-app support
Users get help
without leaving your app.
Embed a support entry point in your own app so users can ask as they go, with conversations synced to the web client.
Where it fits
Common in-app enquiries.
Account and sign-in issues
Sign-in failures and account status questions need a prompt response.
Order and service questions
Anything tied to a specific order or service goes to a human agent.
How it works together
Paired with the mobile agent clients.
- Started in-appUsers begin a conversation inside your app, with no redirect to an external page.
- AI answers firstUsage questions are answered by AI from the knowledge base.
- Agents join from mobileAgents pick up and reply from the iOS or Android client at any time.
- Context stays in syncAgents see the same conversation record on phone and desktop.